Mobcash Privacy Policy — How Your Data Is Protected

Mobcash collects information from you for various purposes. This data falls broadly into three categories:

a) Information provided at registration:

• Full name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form)
• Country of residence and preferred currency

b) Identity verification (KYC) information:

• National ID (NID) or passport copy
• Selfie or liveness check photo
• Proof of Address (Utility Bill or Bank Statement)

c) Automatically collected information:

• IP address and device information
• Browser type and operating system
• Time spent on the platform and pages visited
• Transaction history and gaming activity
• Cookie and session data

Mobcash uses collected data only for specific purposes. The full list is provided below:

We use your data to improve your platform experience and send relevant offers. You can unsubscribe from marketing emails at any time.

Mobcash never sells your personal data. However, limited sharing may occur in the following cases:

• Payment Service Providers: Mobile Banking, Nagad, Rocket, or bank — details required to complete transactions.
• KYC verification provider: Approved third parties for identity verification.
• Game software provider: Session data required to run games.
• Legal authorities: Upon court order or at the request of a regulatory authority.
• Anti-Money Laundering Authorities: Compliance with AML/CTF obligations.

Mobcash does not retain data longer than necessary. The general rules are:

• All data is retained for as long as the account remains active.
• After account closure, data is generally retained for up to 5 years to meet legal obligations.
• Transaction and financial records may need to be retained for an extended period to meet regulatory requirements.
• Marketing data is deleted as soon as you unsubscribe.

Once the retention period expires, data is permanently deleted or anonymized.

Mobcash uses cookies to enhance your platform experience. Cookies are small files stored in your browser.

Types of cookies we use:

• Essential cookies: Used for login sessions and security. The platform cannot function without these.
• Performance Cookies: Used to analyze page load times and usage patterns.
• Functional Cookies: To remember your language preference and customization settings.
• Marketing Cookies: To show relevant ads and offers (optional).

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain features.

As a Mobcash user, you have the following rights:

• Right to access: You can request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to specific uses of your data.
• Data Portability: You can request your data be exported in a specific format.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

Mobcash uses multiple layers of security to protect your information:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — for data storage in the database.
• Two-factor authentication (2FA) — applied at account login.
• Regular security audits and penetration testing.
• Real-time monitoring to detect unauthorized access.
• Data access is restricted to a limited number of staff — only those who need it.

That said, no online system is 100% secure. We strongly encourage you to use a strong password and never share it with anyone.

Mobcash is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age verification is carried out at the time of registration.
• Any data found to belong to a minor is deleted immediately.
• The account is also closed.

If you discover that your child has registered on Mobcash, please contact us right away at [email protected].

Mobcash's servers may be located in various countries around the world. This means your data may be stored or processed outside your country.

• All cross-border data transfers comply with international standards.
• Adequate privacy protections are ensured in the data recipient's country.
• Standard Contractual Clauses (SCC) are followed for users in the EU region.

In the event of a data breach, Mobcash will act immediately:

• The relevant regulatory authority will be notified within 72 hours of identifying an incident.
• Affected users will be notified by email.
• Immediate technical measures will be taken to minimize potential harm.
• A detailed report will be published once the investigation is complete.

Mobcash reserves the right to update this Privacy Policy at any time. For significant changes, a notification will be sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

Check this page regularly. The "Last Updated" date is always displayed at the top of the page.